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Help

Support

Questions, problems, or feedback about the CommCart app? We’re here to help.

Contact us

Email contact@commcart.aiand we’ll get back to you, usually within 24 hours. Include your username and what device you’re using so we can help faster.

Common Questions

How do I delete my account?

In the app, go to Profile → Delete Account. You can also email contact@commcart.aiand we’ll delete it for you.

How do I report or block another user?

Open your carpool’s Members page to block or report any user. To report a chat message, press and hold the message. Our team reviews every report. If someone is in immediate danger, contact local emergency services first.

How do I change my address or preferred stores?

Go to Profile in the app and edit your details there.

I’m not getting notifications.

Check that notifications for CommCart are turned on in your device’s Settings → Notifications → CommCart.

Does CommCart handle payments?

No. Carpool members pay each other directly through Venmo, PayPal, Zelle, or their bank. For a problem with a payment, contact that service.